Privacy policy

This policy explains the information Noir Chauffeur receives when you enquire about or arrange an executive chauffeur booking.

Information used to arrange a booking

When you submit the booking form or contact Noir Chauffeur, the information may include your name, email address, phone or WhatsApp number, pickup date and time, locations, and itinerary notes. This information is used to discuss, arrange and administer the requested service.

Payment and operational providers

Payment details are entered through Airwallex rather than stored in this website's booking form. Booking information may also be processed by service providers used to operate bookings, payments and dispatch.

Service-area context

Pearl River Delta and Yangtze Delta services are coordinated through Noir Chauffeur's booking flow, English dispatch and service standard. Shenzhen-Hong Kong journeys are arranged with a vetted partner fleet in an Alphard. Information shared for these itineraries may be used to arrange the relevant partner-fleet service.

Privacy contact and retention

Privacy contact: noirchauffeurchina@outlook.com. Noir Chauffeur is operated in Guangzhou and Shenzhen, China. Booking and enquiry records are kept for 24 months, then deleted or anonymised.

Access, correction and complaints

To access, correct or delete your information, or to raise a privacy complaint, email noirchauffeurchina@outlook.com. We aim to respond within 14 days.